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**Upcoming Holiday Shutdown**
Our office will be closed December 25th through January 1st for winter holidays. We will re-open for regular business on Tuesday, January 2nd. We wish you all the best this holiday season and look forward to working with you in the new year.

How to Order
Step 1
Request a quote
via our product catalog for the items you wish to purchase. Quotations will be emailed to you within 1-2 business days after we receive your request. If you are outside the United States there may be an authorized distributor for your region. Please contact them directly to request a quote - view list of distributors here »

Step 2
Order by Purchase Order 
- Existing Customers /U.S.A. Educational Institutions/ U.S.A. Government Agencies

Please ensure the purchase order includes PO number, net 30 payment terms, bill to address, ship to address, contact name, contact phone number, contact email address (this is where order confirmation and tracking number will be sent), shipping service level (i.e. ground, 2-day) items being ordered and prices as quoted. Please also include a copy of the quotation you are ordering from. FOB point should state “origin” and freight charges must state prepaid and allowed. Purchase orders can be submitted online here, emailed to sales[at]turnerdesigns.com, faxed to 408-749-0998 or mailed to Turner Designs, Inc., 1995 N. 1st Street, San Jose, CA 95112-4220, USA.

Order by Purchase Order - New Customers within the United States
Please complete our application for credit - download here. Completed applications along with purchase order can be submitted online here, emailed to sales[at]turnerdesigns.com, faxed to 408-749-0998 or mailed to Turner Designs, Inc., 1995 N. 1st Street, San Jose, CA 95112-4220, USA. Please indicate the original quote number for the items you plan to order. A representative will contact you once the application has been processed to let you know if credit is approved.

Credit Card Orders (Visa or Mastercard)
If you would like to place an order by credit card please complete a credit card order form - download here.  Credit card orders can be submitted online here, emailed to sales[at]turnerdesigns.com, faxed to 408-749-0998 or mailed to Turner Designs, Inc., 1995 N. 1st Street, San Jose, CA 95112-4220, USA. Please also include a copy of the quotation you are ordering from. If you prefer to place your order over the phone please call us at 408-749-0994 or toll free 877-316-8049. For instrument orders please dial extension 146, for all other orders please dial extension 141.

International Customers (Outside the U.S.A.)
If you are outside the United States within a region where we have an authorized distributor - view distributor list - please contact them to place your order. If there is no authorized distributor for your region please contact our sales department and request a proforma invoice. If you previously received a quotation from us please reference the original quote number. Please note payment terms will be cash in advance acceptable either by wire transfer or credit card (Visa/Mastercard) - download credit card order form here

Order Terms

FOB Point: Sunnyvale (Turner Designs factory)
Freight: Prepaid & Added 
Sales tax will be billed where applicable. If you are exempt from taxes, a resale or exemption certificate is required.
Minimum Orders: There is a $50 minimum order charge, including change orders.
Prices: Prices are subject to change without notice.

Return Policy:
All returns must have prior written Return Material Authorization (RMA). To request an RMA please complete our request for return authorization form. Returns requested within 45 days of receipt of product will be subject to a 20% restocking fee, plus customization fee, if appliable.  Returns requested after 45 days and before 90 days of receipt of product will be subject to a 30% restocking fee, plus customization fee, if appliable. No Returns after 90 days will be accepted. RMAs are not issued for consumables.

Cancellations:
Requests for cancellation or for suspension of production must be in writing and referred to our office. Cancellations are subject to fees of 10% of order value plus customization cost (if applicable).